FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
All 50 states in the US are eligible for our domestic shipping service.
How long does it take to process and ship orders?
We typically process and ship orders within 1-2 business days. During high-demand periods, it may take up to 3 business days.
What are your shipping rates?
The milestone book's shipping cost varies according to the destination and shipping method chosen. Calculations and displays of rates will take place during the checkout procedure, however for other items it is free shipping!
Do you provide order tracking information?
Yes, we provide order tracking information for all shipped orders. You will receive an email with tracking details once your order is processed.
Can I change my shipping address after placing an order?
Unfortunately, we can't change the shipping address after the order is placed. Please make sure your address is accurate during checkout.
What should I do if my order is delayed or hasn't arrived?
If your order is delayed, please check the tracking information provided. If you have concerns, feel free to contact our customer support.
What is your return policy for shipping-related issues?
With the exception of the milestone calendar, which is final sale unless it was damaged in transit, we offer a 14-day return policy for all orders. Before a refund is issued, all returns must be mailed back, and it may take up to five business days for the return to be processed.
Can I combine orders to save on shipping costs?
Since every order is handled separately, we are unable to combine orders for shipping.
What if I receive a damaged item due to shipping?
If your item is damaged during shipping, please contact our customer support with a photo of the damaged product, and we will assist you with a replacement or refund.
What are your shipping options?
We offer various shipping options, including standard and expedited shipping. The specific options available will be displayed during the checkout process.
Returns
How do I return an item?
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition as when you received it. Your item must be in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
How long does it take to process my refund?
We will inspect your item as soon as it arrives and let you know that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item in 5-7 business days.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.
Can I exchange for a different item?
We currently do not offer exchanges. If you need a different size or product, please return your original item and place a new order.
General
What makes Early Intervention Village products unique?
At Early Intervention Village, we take pride in offering meticulously curated products designed to enhance the early development of infants and toddlers. Our items are crafted with care, using high-quality materials and innovative designs to ensure a positive impact on your child's growth.
How can I be sure your products are safe for my child?
The safety of your child is our foremost concern. All our products undergo rigorous testing to meet or exceed safety standards. We prioritize using non-toxic, child-friendly materials, providing you with peace of mind as your little one explores and learns.
Do you offer personalized or customized items?
Currently, our collection features a thoughtfully selected range of products. While we don't offer personalization, our items are chosen to cater to various developmental needs, ensuring a holistic and enriching experience for your child.
How can I stay updated on new releases and promotions?
To stay in the loop on the latest products, promotions, and parenting tips, subscribe to our newsletter. You'll receive regular updates, exclusive offers, and valuable insights to make your parenting journey even more delightful.
What is Early Intervention Village's commitment to sustainability?
We're committed to environmental responsibility. Our packaging is designed to minimize waste, and we strive to source eco-friendly materials whenever possible. We believe in leaving a positive impact on both young minds and the planet.